Our policies

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These terms apply when you use our website, book with us, or train at Winners Fitness. Please read them before you join or book.

1. About us

Winners Fitness LTD is a company registered in England and Wales (company number 11773670), with its registered office at 1 Wardalls Grove, London SE14 5FB. Our gym is at 849 Brayards Road, London SE15 2AG. In these terms, "we", "us" and "our" mean Winners Fitness LTD, and "you" means anyone using our website or services.

2. Using our website

• We try to keep the information on our website accurate and up to date, including our timetable and prices, but it may change without notice. If something looks wrong, please contact us before you rely on it.
• You must not misuse our website, for example by trying to gain unauthorised access to it or by introducing viruses or other harmful code.
• Our website may link to other websites, such as Mindbody. We are not responsible for the content or privacy practices of other websites.
• The content on our website, including text, photos and logos, belongs to us or is used with permission. Please don't copy it without our consent.

3. Memberships

• Our memberships are paid monthly and have no fixed contract. Details of what each membership includes are shown on our Memberships page.
• A one-off joining fee applies when you start a membership.
• Payments are taken through our booking provider, Mindbody. You are responsible for keeping your payment details up to date.
• You can cancel your membership at any time by emailing info@thewinnersfitness.co.uk. We will confirm your end date in reply.
• We may change our membership prices. If we do, we will tell existing members before the new price applies.
• Your membership is personal to you and cannot be shared or transferred.

4. Free trials, drop-ins and personal training

• Free trials are for new members only.
• Drop-in classes and personal training sessions are paid for when you book.
• Please cancel any booking you can't attend as early as possible so someone else can take your place. Late cancellations and no-shows may be charged a fee, as shown when you book.

5. Booking classes

• Classes are booked through the Mindbody app. Spaces are limited and are given on a first-come, first-served basis.
• Some classes are for Gold members only. These are marked on the timetable.
• We may occasionally need to change, move or cancel a class, for example if a coach is unwell. We will let you know as soon as we can.

6. Bringing a friend

Where your membership includes free friend passes, please let us know before you bring someone. Friend passes are for classes, not bootcamps, and every guest must follow these terms and our Code of Conduct.

7. Health, safety and behaviour

• Before you train, please tell us about any health conditions or injuries that could affect you. If you are unsure whether exercise is right for you, check with your GP first.
• Everyone using the gym must follow our Health & Safety Policy, our Code of Conduct and any instructions from our coaches.
• We may suspend or end access to the gym for anyone who behaves unsafely or breaks these rules.

8. Your belongings

Please keep valuables with you or in a locker. We are not responsible for loss of or damage to personal belongings, unless it is caused by our negligence.

9. Our responsibility to you

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law.
• Otherwise, we are not responsible for losses that were not caused by us, or that could not reasonably have been foreseen.
• These terms do not affect your statutory rights as a consumer.

10. Your personal information

We use your personal information as described in our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales will deal with any dispute.

13. Contact us

Questions about these terms can be sent to info@thewinnersfitness.co.uk or by calling 07957 914 885.

Last updated: November 2026

At Winners Fitness LTD, we are committed to providing a safe and secure environment for all gym users and members. However, it is important to note that the ultimate responsibility for personal health and safety rests with the individual. By using our facilities, all gym users acknowledge and accept this responsibility.

1. Personal Responsibility & Liability

• All members and gym users must take responsibility for their own safety while using the facilities at Winners Fitness LTD.
• Winners Fitness LTD will not be liable for any injuries, accidents, or health-related issues that occur while using our gym equipment, attending classes, or participating in any fitness activities.
• Gym users should ensure they are in a suitable state of health before engaging in physical activity.

2. Gym Equipment & Usage

• Winners Fitness LTD will make every effort to maintain a safe, clean, and secure training environment.
• All gym users must inspect equipment before use to ensure it is in good working condition.
• Any faulty or damaged equipment must be reported immediately to gym staff.
• Members must use equipment as instructed and in a safe manner at all times.

3. Health Conditions & Injuries

• Members must inform the instructor or a member of staff of any pre-existing health conditions, injuries, or discomfort before participating in any exercise activities.
• If a member experiences dizziness, shortness of breath, or any unusual discomfort during exercise, they should stop immediately and inform a staff member.

4. Emergency Contact Information

• All members/visitors must provide up-to-date emergency contact details upon joining or visiting Winners Fitness LTD if you wish to participate.
• It is the member’s responsibility to ensure their emergency contact information remains current.

5. General Conduct & Safety Measures

• Proper gym attire, including appropriate footwear, must be worn at all times.
• Members must follow all safety instructions provided by gym staff and instructors.
• Any unsafe behaviour or misuse of equipment will not be tolerated and may result in the termination of gym access.

By attending and using the facilities at Winners Fitness LTD, members acknowledge and agree to the terms outlined in this Health & Safety Policy.

Winners Fitness LTD reserves the right to update or amend this policy at any time to ensure a safe environment for all users.

Date: 1/5/2024 · Signed: Winners Fitness LTD Management

This website https://www.thewinnersfitness.co.uk (Site) is brought to you by Winners Fitness LTD, with registered office 1 Wardalls Grove, London, England, SE14 5FB registered number 11773670 (we, our or us). We are committed to protecting and respecting your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information collected

1.1 We collect personal information from you:

1.1.1. when you visit the Site;

1.1.2. when you visit our gym; and

1.1.3. every time you correspond with us by e-mail or otherwise.

1.2. Type of information we collect from you:

This includes information you provide when you register to use our Site, join as a member, book a class or personal training session, enquire about our services, enter a competition, promotion or survey, report a problem with our Site, and when you attend our gym. The information you give us may include details such as your name, address, e-mail address and phone number and payment details, any special assistance you request, and information about your health, injuries and medical history that you share with us so that we can train you safely.

1.3. Information collected automatically:

With regard to each of your visits to our Site we may automatically collect the information to help us to build a profile of our users such as:

1.3.1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

1.3.2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;

Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Although this personal data is collected automatically, no automated decisions about you are made by us using this information.

1.4. Information we receive from other sources:

We may receive information about you if you use any of the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them which we will add to the information which we already hold about you in order to help us provide goods and services and to improve your experience with us.

2. Information you give us about other individuals

If you give us information on behalf of someone else, please ask for their consent for you to give their personal data to us and if they do not give their consent, please do not give any of their personal data to us. We are relying on the assumption that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his or her personal data and receive on his/her behalf any data protection notices.

3. Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, improving our services, training, fraud prevention and compliance.

4. Our use of your personal Information:

4.1. We process the personal information you have provided to us:

4.1.1 in order to perform a contract that we have with you as a guest or customer;

4.1.2 where we have a legitimate interest which is not outweighed by your rights and freedoms;

4.1.3 where you have given your consent; and/or

4.1.4 to comply with our legal obligations.

You can find out more about each type of processing in the table below:

For some of your personal information you may have a legal, contractual or other requirement or obligation for you to provide us with your personal information.

If you do not provide us with the requested personal information we may not be able to properly perform our contract with you or the organisation you represent or comply with legal obligations and we may have to terminate our relationship.

For other personal information you may not be under an obligation to provide it to us, but if you do not provide it then we may not be able to properly perform our arrangements with you or the organisation you represent.

Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us at info@thewinnersfitness.co.uk.

We will generally only ask for your consent for direct marketing.

Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent.

Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide marketing information to you.

Where we have received personal information from other sources, we may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

5. Sharing your personal information

We may share your personal information:

5.1. with our coaches and staff, where they need it to deliver your training safely;

5.2. with selected third parties including:

5.2.1. business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you;

5.2.2. our booking and payment provider, Mindbody, which manages memberships, class bookings and payments on our behalf;

5.2.3. analytics and search engine providers that assist us in the improvement and optimisation of our Site;

5.2.4. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

5.2.5. if all, or substantially all, of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and

5.2.6. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use www.thewinnersfitness.co.uk/terms-of-service and other agreements; or

5.2.7. to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. Data Retention

We will keep your personal information for as long as is necessary for the purpose for which it has been obtained and then for as long as there is any risk of a potential claim, which will be dependent upon the limitation period for the particular type of claim. We have set out below the main retention periods which will apply:

• For individual contacts at customers this will be for as long as we continue to have a relationship with that customer and then for a period of 2 years afterwards.
• For marketing contacts it will generally be a period of 3 years after we were last in contact with you.
• For website users it will generally be a period of 3 months after you used our website.
• For individuals seeking information, making complaints or otherwise corresponding with us it will generally be 1 year.

7. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

7.1 Use of Cookies on this Website

We use cookies on our website.

The types of cookies used are as follows:

7.1.1 Session cookies

These allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as keeping a user signed in as they move between pages. They could also be used for security or to facilitate use of webmail. These session cookies expire after a browser session so would not be stored longer term.

7.1.2 Persistent cookies

These are stored on a user's device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site or to target advertising.

7.1.3 First and third party cookies

Whether a cookie is 'first' or 'third' party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user - the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third party cookie.

7.2 Where we store your Personal Data

The personal information we collect may be transferred to and stored in countries outside of the UK and the European Union. Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy notice and applicable data protection laws and is respected and kept secure and where a third party processes your data on our behalf we will put in place appropriate safeguards as required under data protection laws.

In limited circumstances the people to whom we may disclose personal information as mentioned in section 5 above may be located outside of the UK and European Union. In these cases, we will impose any legally required protections to the personal information as required by law before it is disclosed.

Our staff may in limited circumstances access personal information outside of the UK and European Union if they are on holiday abroad outside of the UK or European Union. It may also be processed by staff who work for one of our suppliers. Such staff may be engaged in, among other things, the delivery of our services, the processing of your payment details and the provision of support services. If they do so they will be using our security measures and will be subject to their arrangements with us which are subject to the laws of England and Wales and the same legal protections that would apply to accessing personal data within the UK.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using TLS technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

7.3 Third Parties

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites.

7.4 The Site is Not Directed at Persons Under the Age of 18

Our Site is not directed at persons under the age of 18, and we do not collect or maintain information from persons we know are under the age of 18, with the exception of details provided to us by a parent or guardian who has had access to this policy and understands how we process personal data.

8. Your Rights

8.1. Marketing

You have the right to ask us not to process your personal data for direct marketing purposes. We will ask you when we collect your personal data if we can use your data for such purposes or if we can disclose your information to any third party for such purposes. You can withdraw your consent to receiving such marketing at any time.

8.2. Access to Information

Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with Data Protection Legislation, by contacting info@thewinnersfitness.co.uk

8.3. Right to be Forgotten

In certain circumstances you can request us to delete all information we hold which identifies you. You can make this request at any time by contacting us at info@thewinnersfitness.co.uk please note we may be compelled to maintain your information due to specific legislative or regulatory requirements, for example we keep copy invoices in case of an HMRC investigation.

8.4. Data Corrections

You have the right to require us to correct any inaccuracies in your data free of charge. You can also exercise this right at any time by contacting us at info@thewinnersfitness.co.uk and:

8.4.1 providing us with enough information to identify you (e.g. account number, username, registration details); and

8.4.2 specifying the information that is incorrect and what it should be replaced with.

8.5. Restriction of Processing

You can ask us to suspend the processing of your personal data in the following scenarios:

8.5.1. if you want us to establish the data's accuracy;

8.5.2. where our use of the data is unlawful but you do not want us to erase it;

8.5.3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; and/or

8.5.4. you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

8.6. Data Transfer

You can request the transfer of automated information which you initially provided consent for us to use or where we used the information to perform a contract with you to yourself or to a third party in a structured, commonly used, machine-readable format.

8.7. Object to Processing

You can object to any of the processing listed above, or where we are relying on another of our legitimate interests (or those of a third party) in respect of your particular situation if you feel it impacts on your fundamental rights and freedoms, and we do not have compelling legitimate grounds to process your information which override your rights and freedoms.

8.8. Withdraw Consent

If you have consented to us processing your data you can change your mind at any time.

This will not affect the lawfulness of any processing carried out before you withdraw your consent.

8.9. Complain to the Data Protection Regulator

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We always try to deal with your concerns in the first instance, so please contact us if you are dissatisfied with how your personal data has been handled.

8.10 Object to automated decision making

You have the right to object to the use of automated decision-making (making a decision solely by automated means without any human involvement) and profiling (automated processing of personal data to evaluate certain things about an individual).

9. Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

10. Contacting Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@thewinnersfitness.co.uk